Refund Policy.

This Refund Policy explains when and how refunds are issued for payments processed through Candy Ink Studio at mycandyink.com ("Candy Ink," "we," "us"). It covers (a) platform subscriptions paid by artists and shop owners, (b) client booking deposits and service payments collected through the platform, and (c) other one-time charges such as flash purchases or add-on services.

By making any payment on Candy Ink, you agree to the terms of this Refund Policy together with our Terms of Service and Privacy Policy.

Free trials & the Empower plan. The Empower plan is free. Paid plans (CEO Pro and Studio) may be offered with a free trial. You can cancel at any time during the trial without being charged.

Monthly subscriptions are non-refundable. All subscription fees are billed in advance and are non-refundable, including for partial months, unused features, or periods in which you did not actively use the platform.

Cancellation. You may cancel your paid subscription at any time from your account settings or the billing portal. Cancellation takes effect at the end of your current billing period; you retain access to paid features until then. You will not be billed for subsequent periods after cancellation.

Exceptions. We may, at our sole discretion, issue a pro-rated or full refund in cases of (i) duplicate charges, (ii) verified billing errors on our part, or (iii) where required by applicable law (including statutory consumer rights in your jurisdiction, such as EU/UK 14-day withdrawal rights for consumers, where applicable).

Chargebacks. If you believe you were charged in error, please contact us first at support@mycandyink.com before initiating a chargeback. Disputed chargebacks may result in suspension of your account pending resolution.

Candy Ink acts as a technology and payments facilitator. When a client pays a booking deposit or service fee through the platform, that payment is between the client and the independent artist or shop providing the tattoo or PMU service. The artist or shop — not Candy Ink — is the merchant of record for that transaction and sets their own deposit, rescheduling, and cancellation terms.

Refund eligibility. Whether a booking deposit or service payment is refundable depends on the policy set by the artist or shop you booked with, which should be presented to you at the time of booking. Common terms include:

• Deposits are generally non-refundable, as they reserve the artist's time and may cover preparatory work (consultation, custom design, supplies).
• Rescheduling may be permitted within a specified notice window (often 48–72 hours) at the artist's discretion.
• No-shows or late cancellations typically forfeit the deposit.

How to request a refund. Clients should contact the artist or shop directly through the booking chat. If the artist agrees to a refund, they can issue it from their Candy Ink dashboard, and we will return the funds to the original payment method (less any non-refundable processor fees where applicable).

Disputes. If a client and artist cannot resolve a refund dispute, either party may contact support@mycandyink.com. While Candy Ink is not a party to the service agreement and is not obligated to mediate, we may, at our discretion, help review the matter, but we cannot guarantee any particular outcome.

Service quality. Candy Ink does not assess, warrant, or refund the quality of tattoo or PMU services performed by independent artists or shops. All claims related to the performance, safety, or outcome of a service must be raised directly with the artist or shop and, where applicable, with the relevant local health authority.

Flash designs, prints, merchandise, and other one-time items sold by artists through Candy Ink are subject to the seller's own refund and return policy, which should be displayed at the point of purchase. Digital items (e.g., flash claims, design downloads) are generally final sale once delivered, except where the file is defective or was not delivered.

Ambassador rewards, referral commissions, and artist wallet payouts are governed by the Ambassador Program terms and the applicable artist or shop agreement. Payouts already disbursed are not refundable. Pending payouts may be adjusted or reversed in cases of fraud, chargebacks on referred transactions, or violations of program rules.

Where a refund is issued, payment processor fees that are non-refundable to Candy Ink may be deducted from the refunded amount. Applicable sales tax, VAT, or GST collected at the time of purchase will be refunded in proportion to the refunded amount, in accordance with the tax authority's rules in your jurisdiction.

For subscription refund requests, billing questions, or escalations, email support@mycandyink.com. Please include your account email, the transaction date, and the amount in question. We aim to respond within 5 business days.

We may update this Refund Policy from time to time. Material changes will be communicated by email or via an in-app notice. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.